Q: Do you offer refunds if I cancel my yearly access plan?

Yearly access plans are non-refundable, but you can cancel anytime and your plan will remain active until the end of the billing period.

Q: Will my plan renew automatically?

Yes, all subscriptions renew automatically to prevent any disruption in service. You can update your payment information or make changes to your plan in your account settings at any time.

Q: Do you offer discounts for nonprofits or education?

Yes, Forte AI is proud to support nonprofits and educational institutions with discounted pricing. Simply reach out to our team with proof of eligibility, and we'll walk you through the application process.

Q: Do you offer discounts for teams?

Yes, team discounts are available via the dedicated form.

Q: What payment methods do you accept?

Workhorse accepts all major credit and debit cards, including Visa, Mastercard, and American Express. For annual subscriptions, we also support bank transfers on request. All payments are processed securely, and you'll receive a receipt for every transaction.

Q: Can I switch between monthly and annual billing?

Yes, you can switch at any time. If you move from monthly to annual billing, your new cycle begins immediately with a prorated adjustment. If you switch back to monthly, the change takes effect at the start of your next billing cycle.

Q: Do you offer refunds if I cancel?

Monthly subscriptions are non-refundable, but you can cancel anytime and your plan will remain active until the end of the billing period. For annual plans, if you cancel within 30 days of purchase, you're eligible for a prorated refund. After 30 days, cancellations apply at the end of your term.

Q: Can I upgrade or downgrade my plan mid-cycle?

Absolutely. Upgrades take effect immediately, and your bill is adjusted so you only pay the difference for the rest of your cycle. Downgrades take effect at the start of your next billing period, ensuring you get full access to your current plan until then.

Question 1

What’s included in the fMusic subscription?

Accepted Answer

fMusic includes the core automation features for session prep and export workflows (depending on your DAW and plan). You’ll always see what’s included in your plan inside the app and on the pricing page.

Question 2

Do you offer a free trial?

Accepted Answer

Yes. We offer a 7-day free trial, and no credit card is required.

Question 3

Can I use fMusic on more than one computer?

Accepted Answer

Yes. Each license includes 2 seats, so you can use fMusic on up to two computers.

Question 4

Do you offer team pricing?

Accepted Answer

Yes. We offer team discounts and can support studio workflows. Get in touch and we’ll recommend the best plan based on your team size and requirements.

Question 5

Do you offer discounts for education?

Accepted Answer

Yes. We offer 40% off subscriptions for eligible educational users. Reach out and we’ll help you get set up.

Question 6

What payment methods do you accept?

Accepted Answer

We use Stripe to process payments, so we support all payment methods available in Stripe for your country. This typically includes major credit and debit cards, PayPal, and bank-based payments (where available), plus additional local methods in some regions.

Question 7

Is pricing shown in USD or EUR? Do you charge VAT?

Accepted Answer

Pricing is shown in the currency displayed at checkout. VAT is included in the price.

Question 8

Will my plan renew automatically?

Accepted Answer

Yes. Subscriptions renew automatically at the end of each billing period to avoid interruptions. You can cancel anytime from your user area.

Question 9

What happens if I cancel?

Accepted Answer

You’ll keep access until the end of your current billing period. After that, the subscription won’t renew.

Question 10

Do you offer refunds?

Accepted Answer

We don’t offer refunds for subscription renewals. If something went wrong with your purchase, contact us and we’ll review the case and help.

Question 11

Can I switch between monthly and annual billing?

Accepted Answer

Yes. You can change your plan from your user area. The change takes effect on your next billing date unless otherwise stated at checkout.

Question 12

How do I manage my subscription?

Accepted Answer

You can manage your plan, billing details, and cancellation directly from your user area. If you can’t find something, contact us and we’ll help.

Question 13

My payment failed—what should I do?

Accepted Answer

If a payment fails, your bank may be blocking the transaction. Try another card or payment method, or contact your bank. If the issue persists, reach out and we’ll help.

Question 14

I didn’t receive my receipt/invoice

Accepted Answer

Receipts are sent automatically to the email used at checkout. If you can’t find it, check spam/promotions or contact us and we’ll resend it.

Question 15

Can I change the email associated with my account?

Accepted Answer

Yes—contact support and we’ll help you update it.

Question 16

How do I get help fast?

Accepted Answer

Use the support link on the website or inside the app. If you can share your macOS version, DAW version, and a short screen recording, we can troubleshoot much faster.